User Replays

Published on 7 July, 2022 | Frequently Asked Questions | 52 views | 1 minutes read

User website visit recordings. What you need to know.


Hootmaps. developed two types of tracking pixels. A lightweight website tracking mode and another a more advanced website tracking code.


In order to track more in-depth analytics, such as user replays you need to install the advanced website tracking mode. Read here on how to install and verify your pixel tracking code.


Why am I not seeing all user replays?


There might be several reasons why Hootmaps is not able to track or display all the users replays as part of the collected data.



Why are some of the replays blank?


You might notice some user sessions resulting in a blank white screen. Your site overall perforamance might be casuing this issues. If your site takes too long to load, loads slow external scripts and underperforming our user serssions recording would not be able to capture the user session properly.


Why are some of the replays static or without user interaction?


There is nothing wrong with these replies. The reason you see static replies or without user interaction is due to the user changing the browser tab or screen after he loads your website session.

Last updated on: 24 July, 2022